Launch Support
Hands-on assistance for the rollout.
US$490/ month + tax
Launch is for the concentrated work of getting the service adopted: setup questions, configuration decisions, first operational issues, and a direct response path while the deployment is going live.
- 8 business hoursResponse target for platform issues during activation.
- 8 launch-assistance hoursGuided help for configuration, access, first workflows, and environment questions.
- Launch operations reviewReview usage, errors, latency, and configuration before the rollout scales.
- No named contactHandled by the support channel, not a dedicated owner.
Talk about Launch
Production Support
A response commitment, not a bundle of hours.
US$990/ month + tax
Production continues that launch assistance into the operating phase: someone who understands your setup, reviews the signals, and helps your team keep the service healthy.
- 4 business hoursWritten response commitment for platform incidents.
- 16 assistance hoursMonthly help for your environment, agents, and operating questions.
- Named contactSomeone who already knows your systems and your agents.
- Operations reviewPeriodic review of errors, latency, usage, and cost.
Talk about Production
What the hours coverEnvironment configuration, prompt and agent tuning, permissions and access, operations review, and day-to-day technical questions.
What they do not coverIntegrating new systems. That work depends on the state of your data, not on our platform time, which is why it is quoted separately.
Hours do not roll over from one month to the next. Additional hours are available at US$170 each, so moving up a tier is always cheaper than buying them loose. No long-term commitment.